My Most Common Teachers Pay Teachers Technical Help Questions Answered!

Hello Teacher Friends,

Below I am going to address a few common questions I receive from teachers after purchasing products on Teachers Pay Teachers, so they are all in one place, and have visual representations of how to fix them.

Before I even delve into various issues and how to fix them, I'm going to say this. If you are opening a PDF, please open it in Adobe. You can download it here. Just trust me. It is free, and it is a program you're going to want!

Macs especially like to default to opening files in Preview. Years ago, I couldn't get clickable links to work in a PDF I had purchased and I spent an embarrassing amount of time trying to figure out why. It was because my computer kept defaulting to opening the file in Preview. Everything worked perfectly when I opened in Adobe instead. Here is how:

I love adding embedded fonts to my files. It's a beast to set up on my end, but I believe that it allows users to edit files quickly and easily, and saves so much time on their end. However, I often get questions about the fonts disappearing. Again, this is because the file is being opened in a PDF reader that does not support editing.

Adobe Pro used to be pretty expensive, and because of that, only sellers purchased it. Adobe now includes Adobe Pro in their "teacher/student discount" and I've had an increase in questions asking why the file asks for a password when they go to edit. The "edit" tab is there for creating form fields, not for editing pre-existing form fields. Simply go to the page you want to edit, and fill in the pre-existing fields!

Did you know that different countries print on different sizes of paper? Yep, not everyone is A4! If your file is printing outside the margins, it's an easy fix! Here's how:

Occasionally, you may print a file and some fonts are missing. What a pain, I know! Luckily, it's a painless fix that takes approximately 5 seconds to fix. Here's how:

I know there are many issues that arise with files. These are the most common questions that I receive. If there are other issues that you encounter, feel free to send me an e-mail and I will try to address it, if I can. 💌

Please note that there is also a FAQ section on the Teachers Pay Teachers website. You can find it by clicking the picture below!

Occasionally there are issues that we, as sellers, cannot recreate or figure out. If this is the case, please contact the Teachers Pay Teachers Tech Team, as they have a whole team of tech savvy employees that will likely be able to help you! You can find them by clicking HERE.

Thanks for reading. I hope that was helpful! ❤️